Messaging with permission

SMS Policy

Effective: 8 August 2026 · Version 1.1

1. Account numbers and service messages

A phone number is required to identify a new learning account. This does not automatically subscribe the person to promotions. Service messages may be introduced for requested account access, security or important service changes, but the packaged site has no SMS provider enabled and does not claim that a number has been verified until a real verification provider is connected.

2. Promotional messages

Promotional messages may include new course announcements, learning events and occasional relevant offers. They are optional and may be sent only while a current, adequately recorded opt-in exists.

3. How consent is collected

The Zentix registration page presents an unticked promotional-SMS checkbox. The earlier join-page acknowledgement permits temporary storage only to continue requested registration; it is not marketing consent. An approved Meta Instant Form counts as promotional consent only when the person selects the exact configured consent field and affirmative value shown in that form. We retain the wording, version, date and source associated with the choice.

4. Frequency and charges

Message frequency will depend on the preference selected and the messaging programme in use. Mobile-network message or data charges may apply. Zentix does not control a network provider’s charges.

5. Opting out

You may withdraw promotional consent through profile settings, by contacting support or through the effective opt-out supplied by the connected messaging provider. If that provider supports keyword processing, an instruction such as STOP may be offered in the message. We may send one final service confirmation of the change.

6. Number accuracy and reassignment

Provide a number you control and update it if it changes. Mobile numbers may be reassigned by networks. If you receive a message intended for a previous user, use the stated opt-out or contact us so the record can be corrected and suppressed.

7. Getting help

Use the contact form or email support@zentixskills.com. Never send your password or verification code to someone claiming to provide support.

8. Compliance

We aim to follow applicable privacy, direct-marketing and electronic-communications requirements. Before enabling an SMS provider, the operator must confirm sender registration, consent, identification, suppression and opt-out requirements for each target country.