Help centre
Good questions.
Clear answers.
Learn how free access, progress, messaging consent, safety and expectations work before you begin.
Are the courses really free?
Courses marked Free can be accessed without a course fee. You may still need your own internet data, tools, ingredients, materials or supervised practical training depending on the subject. Any future paid product will be clearly labelled before payment.
Will a course guarantee that I earn money?
No. Zentix teaches knowledge and practical foundations. Income depends on many factors including effort, ability, experience, market demand, pricing, client acquisition and service quality. We never guarantee income or employment.
Do I have to accept marketing SMS to study?
No. Promotional SMS consent is optional and separate from account creation. You can access available free learning without accepting marketing messages. Important account or security messages are considered service communications.
Can I withdraw my SMS consent?
Yes. Update your preference in your profile, follow the opt-out instruction in a message or contact support. We will record the withdrawal and stop future promotional messages within a reasonable processing period.
Do trade courses make me licensed?
No. Online trade lessons introduce knowledge and safety foundations. Electrical, plumbing, food handling and other regulated or hazardous work may require local licences, certification, supervised practice and approved equipment.
Will I receive a certificate?
A basic completion record may be added later. Unless a course explicitly states otherwise, Zentix completion records are not government licences, academic degrees or professional certifications.
Can I learn from outside Ghana?
Yes. The platform is designed for global access, but legal requirements, electrical standards, building codes, food rules and professional licensing differ by location. Always follow the rules where you live.
How is my progress saved?
When you are signed in and enrolled, Zentix records completed lessons, course progress and quiz attempts in your account. You can review this information from your dashboard.
What should I do if course information looks incorrect?
Pause before acting on it and contact support with the course and lesson name. Safety-sensitive information should always be checked against current local standards and qualified professionals.
How do I delete my account?
Send an account-deletion request from the email address associated with your account or use the profile option when available. Some limited records may be retained when required for security, fraud prevention or legal compliance.
Still need help?
Send a clear message with the page, course or account issue and our support team can investigate.